While we are moving away from plastic phones on desks to softphones on laptops and mobile devices, we nevertheless rely on voice communication heavily. We integrate traditional lines to Microsoft 365 and Teams so that voice can be placed alongside IM and email on PC’s Notebooks as well and mobile devices. This is typically referred to as Unified Communications and the flexibility and resilience afforded by these integrations give businesses the power to maintain communication under the most austere situations.
Retaining email through archives as well as invoking “Legal Hold” to retain email for contractual reasons can also play an important part of resilience and limits the chance of accidental deletion.
In the event of a disaster being able to maintain communications with customers, suppliers and staff will be vital and therefore we place a good deal of emphasis in this area.