An Overview of IT Resilience, Business Continuity and Disaster Recovery

IT resilience is the ability of a business to adapt to planned or unplanned events while keeping services and operations running continuously. With good IT resilience, business information and data remain available, the IT infrastructure stays operational, disruptions are minimised, and service levels are restored quickly.

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What is a Business Continuity Plan?

A Business Continuity Plan (BCP) is a document that outlines the actions a company will take to keep operating during and after an unexpected event or disruption. 

The goal is to limit financial losses, uphold customer service, and protect the business’s reputation. A well-developed BCP includes the critical information needed to continue operating during unplanned circumstances.

A BCP addresses a range of potential disruptions; not all of them major. By planning for a variety of scenarios, a company can better prepare to avoid serious impacts.

Some obvious considerations that are reasonably easy to plan for will include:

  • Cyber attack
  • Power outages
  • Internet or network failures 
  • Restricted office access
  • Health issues for key members of staff
  • Human error
  • Office fire or flooding
  • Reputational damage
  • Supply chain issues

More significant events, like natural disasters, public health emergencies, or civil unrest, can also affect operations and may warrant attention in a BCP.

Adopting a “what do we do when” approach helps businesses when creating a BCP plan.

Flex IT provides a comprehensive range of Business Continuity solutions, helping businesses minimise the impact of disruptions and continue operations smoothly when challenges arise.

What is Business Continuity Management?

Business Continuity Management (BCM) is a risk management process that helps organisations maintain and quickly resume essential operations during and after disruptions. It ensures preparedness  through a structured response strategy.

Key components of BCM include:

  • Identifying critical activities, essential staff, and necessary infrastructure.
  • Analysing vulnerabilities to recognise potential risks
  • Developing a Business Continuity Plan (BCP) 
  • Establishing procedures for incident response
  • Regularly testing the BCP to evaluate its effectiveness 
  •  employees on the procedures.
  • Regularly updating the plan 

BCM is a continuous process that often intersects with information security management and IT management, making it a vital part of a strong risk management strategy.

Business Continuity Checklist

A comprehensive Business Continuity Plan (BCP) should include the following key components:

  • Contact details of key personnel, stakeholders, and emergency contacts for quick reference.
  • A process for managing revisions to the plan
  • A statement on the BCP’s purpose and scope
  • Instructions for using different elements of the plan.
  • Detailed procedures for emergency response
  • Clear, actionable steps for maintaining operations during disruptions.
  • A schedule for regular plan review, testing, and updates.

These components ensure a BCP is thorough, actionable, and easy to follow in times of need, enabling rapid decision-making and swift recovery.

How to Write a Business Continuity Plan

Business continuity planning involves several key steps to ensure comprehensive preparedness and effective response:

  1. Identify all potential disruptions to business processes.
  2. Analyse the business impact – what effects would disruptions to specific business processes have on operations?
  3. Outline solutions and strategies for each identified risk.
  4. Ensure employees understand their roles and responsibilities. 
  5. Test the plan to evaluate effectiveness and make necessary improvements.
  6. Regularly review and update to keep pace with evolving threats.
 

Advantages of a Business Continuity Plan

Business continuity planning (BCP) is a proactive process that helps organisations identify threats and vulnerabilities, enabling quick and efficient responses to business interruptions.

 With a strong BCP, companies can:

  • Continue serving customers during crises, reducing the risk of customer loss.
  • Minimise downtime with clean. Actionable steps for each phase of an emergency.
  • Enhance financial stability and maintain stable operations during disruptions.

What is backup and disaster recovery?

Backup and Disaster Recovery (BDR) is essential for business continuity, allowing organisations to access data and applications after a disaster. It consists of two parts:

Backup: The process of creating copies of files and data for safekeeping.

Disaster recovery: using backups to restore data and applications after an incident.

BDR is crucial for maintaining customer expectations, and reducing potential costs. 

Flex IT provides flexible options to suit all backup requirements, including protecting data from accidental deletion, mishap, corruption, malware, and even ransomware.

A range of services is used for both cloud and on-premises storage to provide a comprehensive backup solution. File versions are stored online for immediate retrieval, with options for  long-term archiving as well.

What is considered a disaster in the context of disaster recovery?

Disasters vary by sector and business, each with its critical and nopn-critical applications. A three-tier model can help prioritise business continuity planing:

  • Tier-1: Mission-critical services requiring immediate recovery with zero data loss.
  • Tier-2: Business-critical applications needing recovery within 24 hours with minimal data loss.
  • Tier-3: Non-critical services tolerating up to 48 hours of downtime with some data loss.

Flex IT provides resilient systems and security fabric to protect business data from damage or loss. We offer tailored replication, backup, and recovery solutions based on a thorough assessment of each business's needs. Ongoing support and management ensure reliability and availability.

Is disaster recovery part of business continuity?

Business Continuity Planning (BCP) and Disaster Recovery Planning (DRP) are both essential for organisational resilience. Though distinct, they work together to maintain operations and recover quickly.

Key Differences:

Business Continuity Planning (BCP):

  • Primary Focus: Ensures the business can continue operating at a minimum level during a disruption.
  • Approach: Proactive, involving the development of backup solutions, alternative processes, and contingency plans to maintain essential functions.
  • Objective: Reduce downtime and minimise the impact of interruptions to business operations.

Disaster Recovery Planning (DRP):

  • Primary Focus: Centres on restoring critical IT systems and data access after an incident.
  • Approach: Reactive, outlining specific steps to recover systems, data, and infrastructure post-disruption to return to full operational status.
  • Objective: Quickly restore normal operations after the initial impact of a disruption.

How They Work Together:

  • BCP ensures that business functions continue with minimal interruption, maintaining essential operations even during a crisis.
  • DRP supports BCP by enabling the recovery of technological resources and data to fully restore business operations after the disruption has passed.

Together, BCP and DRP form a comprehensive strategy that prepares an organisation for various challenges, ensuring resilience and continuity in the face of unexpected events

Why is disaster recovery important for businesses?

Without a DRC plan, a business risks significant financial and reputational damage from operational downtime.

Regardless of size or industry, every business benefits from having a disaster recovery plan in place, which helps: 

  • Quickly restore operations and avoid costly delays.
  • Prevent data loss, reduced productivity, and reputational harm.
  • Retain customers and maintain financial stability during disruptions.

What are the benefits of creating a disaster recovery plan?

Your business information is a critical asset, constantly exposed to threats such as human error, ransomware, and data breaches- all of which can result in significant data loss. With these risks on the rise, businesses without effective recovery strategies are vulnerable to both data and financial losses.

A Disaster Recovery Plan (DRP) is a proactive measure that prepares organisations to manage and mitigate the effects of potential disasters. A robust disaster recovery plan ensures:

  • Business Continuity: Enables operations to continue seamlessly after an incident.
  • Reduced Downtime: Minimises interruptions and helps resume functions quickly.
  • Reputational Protection: Reduces the risk of reputational harm by showcasing resilience and reliability.

By implementing a well-structured DRP, businesses can  safeguard their valuable information, maintain customer trust, and sustain operations in the event of unforeseen disruptions.

Want to learn how to approach disaster recovery planning? Read this guide!

Contact us today to find out more!

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